Arriva group tops London’s 5-year bus crash deaths and injuries table since 2014

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Arriva tops London’s 5-year bus crash deaths & injuries table with 1,106 injuries since 2014 as GMB calls for Mayor of London to compel TfL and bus operators to adopt Bus Driver’s 'Bill of Rights’ and reform quality incentive contracts to make safety a priority

Since January 2014, an average of about 3 people per day have been injured—of which over 4 people per week have been killed or seriously injured—as the result of a collision involving a TfL-contracted Bus, says GMB London

A new study by GMB London of official data from Transport for London (TfL) for injuries resulting from collisions by outsourced bus operators in London shows that in the 5 years since 2014 a total of 4,942 people have been injured, of which 49 were killed and 1,068 were taken to hospital.

This has led GMB to call on the Mayor of London Sadiq Khan to implement a London Bus Drivers ‘Bill of Rights’ and amend bus operator’s contracts to protect both drivers and pedestrians from bus collisions.

The study shows the number of collisions caused by each of the 24 bus operators contracted by TfL to service London’s many bus routes.

Buses owned and operated by Arriva (which owned by Germany’s national railway Deutsche Bahn) tops the list for total injuries arising from bus collisions. In the five years from 2014, collisions involving Arriva buses have produced 1,106 total injuries, including 10 fatal and 407 crash injuries requiring hospital attention.

Go-Ahead Group, with 1,019 total Bus Collisions injuries, including 11 fatal and 535 requiring hospital attendance, was second.

Stagecoach, with 991 Bus Collision injuries, including 7 fatalities and 320 requiring hospital attendance, and Metroline (owned by Singapore’s Comfort DelGro Group) with 867 Bus Collision Injuries, including 13 fatalities and 350 requiring hospital attendance, rounded out the Top 4 on the TfL Bus Crash Deaths and Injuries table for 2014-2018.

A previous study by the GMB revealed the City of Westminster as the London Borough with the highest number of injury-causing bus collisions, with 350 injuries between 2014 and 2018. [See notes to editors for previous GMB press releases]

See below for full table listing the number of injuries and types of injuries reported between 2014 and 2018.

GMB London Region is campaigning for the safe operation of TfL buses in London. This follows a resolution on bus safety and the public carried at the GMB Congress last year.


  Collisions across TfL Bus Operators 2014-2018
Operators by Groups Fatal Injuries treated on scene Reported minor injuries - Treated at hospital Taken to Hospital – Reported Serious Injury or Severity Unknown Total Injuries arising from collisions
Arriva (Deutsche Bahn) 10 689 75 332 1,106
Arriva London North   7 405 42 173 627
Arriva London South 2 228 25 126 381
Arriva The Shires 1 41 5 18 65
Arriva Kent Thameside   15 3 15 33
Go-Ahead Group 11 473 211 324 1,019
London General 4 213 96 128 441
London Central 5 136 65 90 296
Metrobus 2 102 18 67 189
Blue Triangle Buses   15 25 25 65
Docklands Buses   7 7 14 28
Stagecoach 7 664 139 181 991
East London 5 401 78 113 597
elkent 2 263 61 68 394
ComfortDelGro 13 504 153 197 867
Metroline 7 376 113 139 635
Metroline West 6 128 40 50 224
Metroline Travel       8 8
RATP Dev London (RATP) 6 301 91 108 506
London United 6 253 71 94 424
London Sovereign   20 19 5 44
Quality Line   15   7 22
H R Richmond   13 1 2 16
Abellio UK (Nederlandse Spoorwegen) 1 133 56 79 269
Abellio London 1 115 47 73 236
Abellio West   18 9 6 33
Tower Transit Operations Ltd 1 76 50 24 151
Tower Transit 1 76 50 24 151
HCT Group   12 4 4 20
C T Plus   12 4 4 20
Sullivan Bus & Coach Ltd   1     1
Sullivan Bus & Coach   1     1
Tellings Golden Miller (former Arriva)   8   4 12
TGM Group   8   4 12
Total injuries arising from collisions 49 2,861 779 1,253 4,942


Tom Kearney, Founder of #LondonBusWatch and TfL Bus Crash Survivor:

"Last December marked the ninth anniversary of when an Arriva Route 73 Bendy Bus contracted by TfL struck the back of my head and my torso while I was at the edge of a crowded Oxford Street pedestrian crossing.  Because TfL, Arriva and the Police never bothered to contact me after I woke up from a Glasgow Coma Scale 3 coma in January 2010, I was compelled to investigate why I nearly died on 18 December 2009 all on my own.

“I have campaigned over these years for a safer public bus system and that can only happen when Bus Driver working conditions are improved AND TfL and its for-profit Bus Contractors are compelled to be transparent about and accountable for the operational safety performance of London’s contracted surface transport fleet."

Steve Garelick, GMB Regional Organiser said:

“GMB London are calling for decisive action from the top to change the inherited culture at Transport for London and to ensure the safe operation of buses by the outsourced private for-profit operators.

“Overall in the last 5 years 4,942 people have been injured in collisions by TfL buses. Since January 2014, an average of about 3 people per day have been injured (of which over 4 people per week have been killed or seriously injured) as the result of a collision involving a TfL-contracted Bus.

“The safe operation of buses by the outsourced operators must be made TfL's top priority. We have to see an end to the current position on the endless toll of people killed and injured due to bus collisions.

“Sadiq Khan has to get a grip on the problem he inherited from the past managers who designed the outsourced killing machine that TfL presides over. Nothing less than fundamental reform of the Bus System's contract performance incentives to include safety is acceptable.

“Safe operation of buses require drivers rested and with a safe system of work and well-maintained vehicles, all items clearly spelled out in the London Bus Drivers’ ‘Bill of Rights’ which was presented to the Mayors representative by protesting TfL Bus Drivers on 14 September 2017. [See notes to editors for 10-point bill of rights]

“LondonBusWatch are calling for everyone to get behind this Bill of Rights for bus drivers. We are asking for everyone to press Sadiq Khan to accept this ‘Bill of Rights’ and, as TfL Chair see the ‘Bill of Rights’ adopted by TfL’s contracted bus companies and its implementation closely monitored by TfL."


Steve Garelick 07967 763980 or GMB London Press Office 07970 114762

Notes to Editors


TfL Bus Safety Data, quarterly reports.

Quarterly reports cover incidents reported to TfL by bus companies. Incidents are reported regardless of blame and severity.

TfL's classification of types of injuries evolved overtime and that after Q3 2014, "Injuries requiring hospital attendance" are counted with "Taken to Hospital – Reported Serious Injury or Severity Unknown" so we have the four types of classification as below

Injury Class



Death as a result of or in connection with an incident involving a bus excluding health related events such as suspected heart attack.

Taken to Hospital – Reported Serious Injury or Severity Unknown

Where the casualty was taken to hospital for treatment for injuries classified as "specified injuries" under the RIDDOR Regulation 2013 or where the bus company making the report has not been notified of the nature and/or the extent of the injuries.

Taken to Hospital – Reported Minor Injury

Where the casualty is taken to hospital for treatment for injuries reported by the injured party and subsequently classified as minor such as whiplash  injuries, slight cuts, bruises, shock etc.

Injury  Treated on Scene

Where the casualty was treated on the scene by paramedics or where the driver administered first aid and no additional treated is considered appropriate at the time.

2] Previous GMB Press Release

1,062 people killed or seriously injured in London bus collisions since 2014 (28 February)

3] “London Bus Drivers' ‘Bill of Rights’:

1.   The Right to a safe work schedule without any forced overtime or loss of pay

2.   The Right to a decent and proper rest break in the working day

3.   The Right to drive a safe and well-maintained vehicle

4.   The Right to clean, serviced toilet and rest facilities on all bus routes

5.   The Right to report safety concerns without fear of retribution from TfL or employers

6.   The Right, when seriously ill and covered by a doctor's note, to not be harassed into coming into work until fit to do so

7.   The Right to relevant and timely safety training

8.   The Right to drive without being forced to answer radio messages and texts from Controllers whilst in motion

9.   The Right to have all company rules in writing and clearly displayed

10. The Right to be treated with dignity and respect by our employers, TfL and the public.

Image: Martin49 via Flickr